Rich serves infrastructure and operations (I&O) professionals as a Forrester analyst. His expertise focuses on operations intelligence, including advanced analytics, machine learning, and AI-related techniques for enterprise, application, infrastructure, and services performance monitoring and management, service delivery, and business insights. He has a passion for how automation and machine learning can free I&O practitioners from traditional maintenance and incident management activities, so they can spend their time making IT services more valuable for the business.

Previous Work Experience
Rich joins Forrester from Splunk, a leading provider of machine learning and analytics software that enables organizations to monitor, identify, solve, and predict issues across their IT ecosystem. At Splunk, Rich engaged with customers across multiple verticals (pharma, finance, public utilities) to implement solutions that provide real-time insight into their operations and performance from both an IT and business perspective. Prior to Splunk, Rich spent several years at Bain Capital and Marsh & McLennan designing incident and problem management processes from the ground up and implementing them throughout the various IT teams. He also managed infrastructure modernization and automation efforts to optimize performance and operations. Earlier in his career, Rich worked managing teams on large-scale data management projects and in other IT roles for internet startups and software companies. Rich also spent five years traveling the world in the United States Marine Corps as an avionics specialist.

Education
Rich has an MBA from the F.W. Olin Graduate School of Business at Babson College and is ITIL Foundations (V3) certified.