Name
Service-Centric Operations: Best Practices to Get Started and Transform IT Operations
Date & Time
Wednesday, June 12, 2024, 11:00 AM - 11:30 AM
Bryan Harding
Description

Transformation from reactive infrastructure management to proactive service management will change people, processes, and technology. But what is a service, anyway? In this session you’ll learn about what's driving the transition to service-centric operations, what a service is, and best practices for getting started. We’ll also cover your options for building services and how to measure organizational impact.