Claude Vezina

BDO

Service Resiliency Innovator

BDO transformed resiliency by automating remediation for critical applications like ADFS, embedding incident enrichment, and mapping over 100 business services. Their Microsoft Teams integration delivers real-time alerts, reducing downtime and driving a faster, collaborative response. 

Impact: 

• Cut troubleshooting time from hours to minutes 

• Reduced downtime with self-healing automations 

• Scaled automation across multiple applications 

• Standardized ROI tracking through SL1 Automation Value Dashboard 

Colin Wood

Computacenter

Global Innovator

Colin solved a major challenge for global MSPs: monitoring Microsoft Windows and SQL environments built in non-English locales. By customizing SL1 PowerPacks with ID-based counters and dynamic discovery, he enabled visibility into hundreds of previously unmonitored servers—meeting regulatory requirements and unlocking global scalability. 

Impact: 

• Supported monitoring in multiple languages 

• Avoided rebuilding ~150 servers, saving costs 

• Expanded monitoring to 500+ non-EN servers (and growing) 

• Increased compliance and broadened market reach 

Supratik Sarkar

Datacom

Operational Precision Innovator

Datacom developed an automation to exit devices from maintenance mode on schedule—eliminating blind spots and manual reconciliation. The script runs automatically, ensuring accurate monitoring coverage and freeing engineers to focus on higher-value tasks. 

Impact: 

• 99%+ reduction in devices stuck in maintenance 

• Restored monitoring visibility across thousands of devices 

• Boosted SLA compliance and reliability 

• Converted a recurring pain point into a hands-free solution 

Jonas Nikolajsen

Sinal

Visibility & Insight Innovator

Jonas and team built a PowerPack to integrate masked SL1 events into ServiceNow tickets, complete with severity-based HTML formatting and direct links back to SL1. This dramatically improves visibility, speeds triage, and strengthens RCA reporting. 

Impact: 

• 100% of masked events are now visible in ServiceNow 

• Accelerated incident response and root cause analysis 

• Reduced SLA breaches and downtime risk 

• Simplified workflows and increased team productivity 

Robert Gruener

Telstra

Automation & Orchestration Innovator

Telstra revolutionized vulnerability and lifecycle reporting with a PowerFlow automation that pulls SL1 data, queries external sources (OEM, NIST, vendor sites), and delivers on-demand reports—turning weeks of manual effort into real-time intelligence. 

Impact: 

• Reduced reporting cycle from 2 weeks to 2 hours 

• Improved security and audit readiness 

• Freed up headcount for strategic initiatives 

• Enabled proactive risk and lifecycle planning