Join Claude Vezina, Sr. Manager of IT Operations & Infrastructure at BDO, for an insightful session on the strategic planning that is pivotal to digitally transforming ITOps. This user group session will explore how a proactive approach is critical to reducing MTTR, operational support costs, and business disruptions. Claude will share how BDO's strategic and proactive planning is outlined through a Clarity Workshop, highlighting key business outcomes and operational priorities. Learn from BDO’s milestones, discover the impact of standardization and automation, and get inspired to start or accelerate your own digital transformation journey.