Full Name
Claude Vezina
Job Title
Senior Manager - IT Operations
Company
BDO
Speaker Bio
BDO transformed resiliency by automating remediation for critical applications like ADFS, embedding incident enrichment, and mapping over 100 business services. Their Microsoft Teams integration delivers real-time alerts, reducing downtime and driving a faster, collaborative response.
Impact:
Cut troubleshooting time from hours to minutes
Reduced downtime with self-healing automations
Scaled automation across multiple applications
Standardized ROI tracking through SL1 Automation Value Dashboard
Impact:
Cut troubleshooting time from hours to minutes
Reduced downtime with self-healing automations
Scaled automation across multiple applications
Standardized ROI tracking through SL1 Automation Value Dashboard
Speaking At
